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Common questions about getting a hair loss prescription online.

About the Service
Is this a legitimate service?
Yes. We’re an online Canadian clinic in operation since 2014. Our healthcare providers are licensed in their respective provinces and use the same criteria as traditional clinics to qualify or disqualify patients for prescriptions.

Telemedicine is a recognized and rising form of providing healthcare in Canada. We follow the bylaws and policies of the Canadian Medical Protective Association (CMPA) regarding the practice of telemedicine in Canada.

How does it work?

First, you will complete an online questionnaire so we can gather info about your hair loss symptoms and medical history. Our medical team will evaluate your responses within 24 hours and determine which hair loss treatment is right for you. Depending on your case, our medical team may follow up with more questions before approving a treatment.

As soon as your prescription is approved, it will be immediately be sent to your selected pharmacy for pick-up.

For renewals, you can choose to have your prescription automatically refilled at your pharmacy for just $19 every 3 months.

How much does it cost?

The cost of an initial visit to evaluate your hair loss and issue a 90 day prescription is $39 CAD. Future renewals are just $19 and are billed automatically every 3 months. You can cancel anytime.

For renewals, your credit card will be charged 2 weeks before the 90 days are up so that you have ample time to refill your meds at the pharmacy.

The cost of the medication is not included and is payable at the pharmacy.

Do you cover my province/territory?

Our service is available in Ontario, British Columbia, Alberta, Manitoba, Nova Scotia, Newfoundland and Labrador, Nunavut and Yukon.

You must be in these provinces at the time of appointment, or outside Canada but normally residing in one of the above provinces. You must be 18+ to use our service.

How is this different from a regular visit?
It’s similar but is more convenient for you and we just send your prescription directly to the pharmacy of your choice. One difference is that we fully refund your consultation cost if the prescription is declined by our medical team 🙂
Who are your doctors and where are they located?
Our practitioners reside in Canada and are licensed in their respective provinces. They practice telemedicine during their spare time. Our medical team is passionate about making it easier for patients to access quality medical care.

In addition to physicians, our team also includes highly trained Nurse Practitioners who are also licensed in their respective provinces and have the full authority to provide the scope of our services.

Who has used your service?

Men across Canada have used our service to conveniently and discretely get hair loss prescriptions.

Is this service available in the US?
At the moment we are unable to prescribe medications in the US.
Is this service available to non-Canadian travellers visiting Canada?

No, our service is only available to residents of Canada at this time.

The Prescription
Am I guaranteed a prescription with your service?
No. Just like a traditional clinic, our practitioners write prescriptions upon their discretion based on the medical assessment. However, unlike a traditional clinic, we will refund 100% of your fee in the case that you are ineligible for a prescription.
Does the consult cost include price of prescription?

No. Prescription pricing is set by the pharmacies and payable on prescription pick up. Your price also depends on any drug insurance coverage you may have.

How much does the medication cost?
Finasteride 1mg can range between $30-$50/month, or $6/month if you quarter 5mg tablets.

Dutasteride ranges between $20-$30/month.

How do prescription renewals work?

You can choose to have your prescription automatically refilled at your pharmacy for just $19 every 3 months. You’ll also have ongoing care by our medical team if you have any questions or concerns about your hair loss. You can cancel anytime.

Otherwise, just contact us again whenever you need a refill.

How long does it take to get the prescription?

If your prescription is approved, it will be ready for pick up at your selected pharmacy within 24 hours of completing the online hair loss assessment.

What is finasteride?
Finasteride 1mg is a prescription hair loss drug that comes as a pill. The medical term for what finasteride treats is androgenetic alopecia. It’s the most effective prescription treatment you can buy to treat male pattern hair loss.
What is Propecia?
A pharmaceutical company called Merck and Co, Inc make a version of finasteride 1mg called Propecia. Propecia is the brand name. It’s expensive to buy Propecia from a pharmacy.

The good news is there’s a generic version of finasteride that’s approved by Health Canada to treat male hair loss. The generic version of the 1mg pill is much more affordable. We prescribe this generic version.

Does finasteride work?
In short, yes, but as with all medicines, it doesn’t work for everyone. Finasteride can regrow hair in 65% of patients and stops further hair loss in most other patients. If you stop taking it, it stops working.
Finasteride side effects
Finasteride is generally safe but it can cause side effects. See finasteride’s safety information for more information on side effects.
How to take finasteride 1mg

Take a single finasteride 1mg tablet by mouth every day. You can take finasteride with or without food. You need to take finasteride for several months to see results. It can take up to 12 months to see the full effect. You should take the pill every day, because as soon as you stop taking it, you may continue to lose hair or even lose the hair you gained while on treatment.

Can you prescribe finasteride 5mg?

Yes, we give you the option of being prescribed either finasteride 5mg or 1mg. If you are comfortable using a pill cutter to split your finasteride 5mg in quarters, this ends up being much cheaper than buying finasteride 1mg. Read more on this here.

Can you prescribe dutasteride (Avodart)?

Yes we give you the option of being prescribed either finasteride or dutasteride. Read more on dutasteride here.

Payments & Refunds
What payment methods do you accept?
Our booking form accepts Visa, Mastercard, and American Express. Visa and MC can be debit or credit cards. We also accept interac money transfer – you’ll have to send the amount manually to our email address: team@essentialclinic.ca
Can I pay by interac money transfer?

Yes. Send the full payment that you see in the last page of our booking form (including tax) to team@essentialclinic.ca. We will then issue you a promo code to book an appointment through the form.

Do you accept provincial plans for payment? (OHIP, MSP, AHCIP, etc..)
No. Telemedicine via phone is generally not reimbursable by provincial plans.
Is the fee reimbursable by employee health insurance plans?
Yes, this fee is reimbursable by most benefit plans that include a flexible health spending account. Check with your insurance provider for your exact policy. We’re happy to provide receipts compatible with your insurance provider’s reimbursement requirements.
Can I get an official receipt for reimbursement by my insurance company?
Yes, please contact us.
What is your refund policy?
Your fee will be automatically refunded if you are declined a prescription.
Still need help?